Cheryls

A gift was ordered by my mother-in-law in Florida. This company is in Ohio and I'm in Pittsburgh.

It took 13 days to receive these cookies!

No wonder the red food coloring on the cookies has faded and the green in the chocolate Christmas trees is now pale!! And what's worse is trying to get someone to talk to!!!

The person on the phone was patient with me and made sure my issue was resolved before she hung up. She was quite pleasant to talk to

My order has been delayed 4 days. I called for info. They sent me an email which was titled pissed email.

The order I placed was to be delivered for a holiday and to be delivered by a certain date. It was never delivered!

Customer service would not give me a full refund! I will NEVER order

From Cheryls Cookies or the parent company 1800 flowers again.

I will never recommend anyone order from there. Absolutely horrible customer service!!!

I had to find the order in my emails because the clerk couldnt find it on my account. She promised to replace them with fresh ones. I am counting on you to do that.

Ordered on October 26th. The recipient has not received the item yet.

What is the delay? I ordered from a competitor on the same day for someone else who lives close by, and they received their order on October 30th! The distance was similar.

I have ordered from Cheryls in the past, and this is the first time that I have been so unhappy with the delivery service. I hope that the baked goods will be fresh.

MISERABLE. NOT FORTHRIGHT.

English lessons. Honesty.

It's customer abuse to have me spend hours spelling, re-spelling over and over for MORE THAN TWO(@) HOURS with "Jerome" in Nicaragua and an hour with supervisor and- WHEW!HOURS with associates claiming either "account" or wrong numbers!! It turns out that Cheryl's CHANGES ORDE NUMBERS WHEN RE-DELIVERING!!!

The tin of Christmas cookies were good except the buttercream frosted, and the snowflake buttercream frosted were stale.

WORSE CUSTOMER SERVICE OF ALL TIME. ICE CREAM DELIVERED MELTED.

NO DRY ICE. EMAIL FROM CUSTOMER SERVICE SAID I'D BE CONTACTED IN 24 HOURS. NOT. NO ONE RESPONDS ON CHAT.

CANCELLED PASSPORT MEMBERSHIP.

MOVING BUSINESS ELSEWHERE. CUSTOMER SERVICE IS LOST IN THIS COMPANY.

My grandchildren received the Valentine pales or little buckets with nothing in them . I paid close to 100.00 for no cookies or goodies

I reported it, but no reply came back from Cheryls. I thought they were made months before in order to make plenty for the holidays or they were made last year and were frozen. They were not good!

My original order did not go through so I called to order instead. I do not know why the order placed on line didnt go through.

I ordered using a promo code on 1/25/2023. I called for status and was told that there was no order.

I replaced the order and was told that the promo code expired. I ordered two days after receiving the catalogue.

I was charged $16.19 more than the original. Not only have I been charged more but they have charged me 2 times.

Hard to have explanation of what I wanted to order

No order placed too much confusion on her part

Ive ordered several times and it was easy but not today

My order was simple but impossible to complete

If its that difficult Im not going to recommend this company

She first was from some flower ordering company very strange

BUYER BEWARE! In spite of Cheryl's Cookies coming individually wrapped, they develop mold very quickly.

When I contacted customer service, they said a supervisor would call me back, they never did. So I am leaving this 1-star review in hopes that other people will read this before ordering from this awful company.