Cheryls
Cheryls Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cheryls has 2.2 star rating based on 28 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient, Delicious cookies, Great looking cookies and brownies.
Cons: Did not receive order, Customer service, Lousy customer service.Recent recommendations regarding this business are as follows: "Be ready to be mistreated and disappointed.", "Order early.", "Be aware some sale cookies may be stale", "Beware of sale SOME sale cookies being stale.", "Keep the order number!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cheryls has 2.2 star rating based on 28 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient, Delicious cookies, Great looking cookies and brownies.
Cons: Did not receive order, Customer service, Lousy customer service.Recent recommendations regarding this business are as follows: "Be ready to be mistreated and disappointed.", "Order early.", "Be aware some sale cookies may be stale", "Beware of sale SOME sale cookies being stale.", "Keep the order number!".
Most users ask Cheryls for the refund as a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is low according to consumer reviews.
Media from reviews
Top Cheryls Reviews
"Deliveries not as promised damaged boxes and cookies, associates uncaring,hang-ups, poor English"
MISERABLE. NOT FORTHRIGHT. English lessons. Honesty. It's customer abuse to have me spend hours spelling, re-spelling over and over for MORE THAN TWO(@) HOURS...
"Late delivery of orders"
Dont expect dwDelivery set up for 4/15/22 for 4 Easter orders but only one made it before Easter. Othets arrived sometime during the following week.. No...
Lehigh Acres, Florida
Deliveries not as promised damaged boxes and cookies, associates uncaring,hang-ups, poor English
MISERABLE. NOT FORTHRIGHT.
English lessons. Honesty.
It's customer abuse to have me spend hours spelling, re-spelling over and over for MORE THAN TWO(@) HOURS with "Jerome" in Nicaragua and an hour with supervisor and- WHEW!HOURS with associates claiming either "account" or wrong numbers!! It turns out that Cheryl's CHANGES ORDE NUMBERS WHEN RE-DELIVERING!!!
User's recommendation: Be ready to be mistreated and disappointed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cookies not delivered yet.
Ordered on October 26th. The recipient has not received the item yet.
What is the delay? I ordered from a competitor on the same day for someone else who lives close by, and they received their order on October 30th! The distance was similar.
I have ordered from Cheryls in the past, and this is the first time that I have been so unhappy with the delivery service. I hope that the baked goods will be fresh.
Preferred solution: Deliver product or service ordered
User's recommendation: Order early.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Stale cookies from Christmas order.
The tin of Christmas cookies were good except the buttercream frosted, and the snowflake buttercream frosted were stale.
Preferred solution: Price reduction
User's recommendation: Be aware some sale cookies may be stale
Sublimity, Oregon
CUSTOMER SERVICE
WORSE CUSTOMER SERVICE OF ALL TIME. ICE CREAM DELIVERED MELTED.
NO DRY ICE. EMAIL FROM CUSTOMER SERVICE SAID I'D BE CONTACTED IN 24 HOURS. NOT. NO ONE RESPONDS ON CHAT.
CANCELLED PASSPORT MEMBERSHIP.
MOVING BUSINESS ELSEWHERE. CUSTOMER SERVICE IS LOST IN THIS COMPANY.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Huntington, West Virginia
Missing cookies
My grandchildren received the Valentine pales or little buckets with nothing in them . I paid close to 100.00 for no cookies or goodies
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Miami, Florida
Still good, except some of my Christmas cookies from the tin were stale !! Not all cookies just the buttercream frosted red & green and the snowflake cute out cookies. They were not tasty!
I reported it, but no reply came back from Cheryls. I thought they were made months before in order to make plenty for the holidays or they were made last year and were frozen. They were not good!
User's recommendation: Beware of sale SOME sale cookies being stale.
Miami, Florida
Just giving feedback
My original order did not go through so I called to order instead. I do not know why the order placed on line didnt go through.
User's recommendation: Keep the order number!!
Charged twice
I ordered using a promo code on 1/25/2023. I called for status and was told that there was no order.
I replaced the order and was told that the promo code expired. I ordered two days after receiving the catalogue.
I was charged $16.19 more than the original. Not only have I been charged more but they have charged me 2 times.
- Poor service
Preferred solution: refund for second charge
Agents had no idea how to sell individual cookies of the same kind. She only wanted to sell items on website
Hard to have explanation of what I wanted to order
No order placed too much confusion on her part
Ive ordered several times and it was easy but not today
My order was simple but impossible to complete
If its that difficult Im not going to recommend this company
She first was from some flower ordering company very strange
Preferred solution: Phone call or email to try again
User's recommendation: Shop some other cookie store
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Moldy Cookies, Don't Buy
BUYER BEWARE! In spite of Cheryl's Cookies coming individually wrapped, they develop mold very quickly.
When I contacted customer service, they said a supervisor would call me back, they never did. So I am leaving this 1-star review in hopes that other people will read this before ordering from this awful company.
- Moldy cookies
- Poor customer service
Preferred solution: Replacement cookies
User's recommendation: Do not buy Cheryl's Cookies, they don't stand behind their product or customers' satisfaction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very Unhappy after using for years
I have used Cheryl's multiple times a year for cookie delivery bot to my clients and family. This "Sympathy" order was placed on 2/5/22 to a client that had just lost his wife.
The order was confirmed with a ship date of 2/24. NEVER HAPPENED, NO NOTIFICATION. Called on 2/26/22, customer service would reship. FedEx returned the shipment on 3/1/22 because it was damaged in the shipment.
Reordered on 3/10/22 and was finally delivered on 3/15/22.
I think Cheryl's should return my money for the aggravation. After all the "Sympathy" cookie basket was over a month late.
- Great cookies
- Great looking cookies and brownies
- Did not receive order
- Lousy customer service
Preferred solution: Full refund
User's recommendation: Always follow your order
Late delivery of orders
Dont expect dwDelivery set up for 4/15/22 for 4 Easter orders but only one made it before Easter. Othets arrived sometime during the following week..
No communication from company on why.
So the other 3 families couldn't share the cookies at their Easter family gatherings. Refunded some of the cost but so disappointed and embarrassed.
- Convenient
- Did not receive order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible service
Wasn't delivered when I asked why they said out of stock (why wasn't I notified of this!), pick another, order lost, 2nd order out of stock, pick again, will be shipped and refunding money, never shipped, then was told I was refunded not getting order so I call get apology, order will be expedited, didn't come. My granddaughters finally got their Valentine's cookies March 1st!!!
Customer service was horrible and apparently entire staff doesn't know what's going on or care! Will never order from again!!!!
- Delicious cookies
- Customer service
- Did not receive order
Preferred solution: I feel I should be entitled to something for all the crap that wasn't my fault!
User's recommendation: Don't order from them!
Gift never shipped
I ordered a birthday gift basket on 1/4/22 for delivery by 2/3/22. On 2/2, I realized I never received an email about shipping.
I contacted the company by chat and was told that there were supply issues and I could request a reshipment. The agent ignored me when I asked why I wasn't notified that my gift would not be shipping as expected. I accepted a reshipment, with shipping scheduled for 2/7. Unsurprisingly, I still do not have a tracking number or shipping notice.
I tried to chat on 2/8 numerous times but chat just kept getting disconnected.
At this point, I just want my money back. If Cheryl's can't make that happen, I will be taking it up with PayPal and my credit card.
Preferred solution: Full refund
User's recommendation: AVOID!!!
They did not ship my order so my husband did not receive his birthday present
They did not ship my order and it was a birthday present
My husband was very disappointed
Will never order from this site again
User's recommendation: Do not buy from cheryls
Tacoma, Washington
#1. the order I placed 2/1/2022 has not been delivered..#2 I was billed twice..#3. your web site is terrible to get to to make a complaint..
This information is above..
#1. order not delivered Trans # 7MH34772YE314****..
#2 My PayPal account was billed twice once on 2/1 and again on 2/2.
#3 your web site is hard to get to. This is the third time I've tried and the first time I've gotten this far and it looks like it isn't going to make any difference because I can't see a "submit" tab
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